Wireless Penetration At 102.4% in the USA

Quick stat today as everyone takes off for the weekend. According to CTIA, wireless penetration in the USA as of June 2011 was 102.4%. As a comparison, 92% of the U.S. uses email (average email accounts per person ~3.5), and ~50% uses Facebook.

Maybe I am missing something here, but the stat description is: “# of active units divided by the total U.S. and territorial population (Puerto Rico, Guam, and the USVI).” Now, assuming that a certain percentage of the U.S. population (like people less than age 4) is not of cell phone owning age (when do they start counting people as population anyway?), I am lead to believe that this 102.4% number can only get higher.

This blows my mind. That means that in the U.S. the average person owns more than one cell phone. Please use them wisely (unlike that bus driver).

Some other stats from the CTIA study:

  • 322.9M Subscriber connections (up 147% from 2006)
  • 29.7% Wireless only households (up 283% from 2006)
  • 2.25 trillion annual minutes used (up 134% from 2006)
  • 196.9 billion monthly text messages (up 1575% from 2006)
  • 398 thousand calls made per day (up 153% from 2006)

Have a good weekend everyone.

What FTC’s Facebook Decision Means for Opt-ins

Big news this week as Facebook settled with the FTC over various privacy issues (did you know your identity is worth at least $5K?). Here’s a quick summary of the terms agreed upon:

  1. Facebook is required to obtain consumers’ consent  before making any privacy changes
  2. Facebook must submit to privacy audits every 2 years for the next two decades
  3. Facebook must bar access to deactivated accounts’ content
  4. Facebook must never misrepresent privacy or data security to users

The most important piece of this agreement in my mind is point #1. The FTC is basically saying to Facebook, “you need to operate in an opt-in environment.” This puts Facebook firmly into the same shoes that marketers from other digital channels know so well.

And I don’t think that this will just apply to Facebook. It’s going to apply to any marketing channel/business model, whether freemium or give-us-your-data-so-we-can-sell-it. Consumers just aren’t OK with unknowingly allowing companies to track their every move. And the FTC is taking note.

Recently, I wrote about social media opt-ins at length. One of the interesting things about follow-up discussions I had with people was that so many were amazed that social media opt-ins were even something to think about. Well they certainly have come to the forefront now.

And all I can say to social media companies is (granted Facebook has been dealing with privacy issues for a while), welcome to the party. Mobile marketing, whether SMS, IVR, push notifications, location-based services, etc. faces constant opt-in compliance hurdles. This settlement from the FTC says to me that all companies are going to have to do the same from here on out.

So for all you marketing technology entrepreneurs out there, take note: opt-in to opt-in. The times of relying on lengthly privacy agreements to get carte blanche have come and gone.

 

Top 5 Buzzed About Calls To Action From Artofthecta.com

With November coming to a close, it’s time to check in on the buzz rankings from our Art Of The Call To Action gallery. For those who haven’t scoped it out yet, you can find a description of the site here.

Each month we’ll post a list of the top five calls to action, according to buzz in the form of “Notes.” Keep in mind that Notes can represent both good and bad feedback, so the more Notes for a post the more reactions it has received. Hence “buzz.”

Given that this is the inaugural post for Art of the CTA buzz recognition, we wanted to bullet out two months, September and November 2011. Without further ado:

September 2011:

  1. Gamestop Grand Theft Auto Text To Win Sweepstakes (20 Notes)
  2. Austin Capital Metro Transit QR Code For Info (20 Notes)
  3. John Deere Online Sign-up Form To Join Email and SMS List (18 Notes)
  4. KTBC Channel 7 News Text Poll (16 Notes)
  5. AT&T Bracket Town SMS Poll (14 Notes)

November 2011:

  1. Groundhog Day Text Update From Punxsutawney Phil (21 Notes)
  2. Candie’s Britney Spears Text To Win Sweepstakes (15 Notes)
  3. MTA NYC Text For Subway Times (14 Notes)
  4. Forever 21 Times Square Text To Join Mobile Club (11 Notes)
  5. ALS Therapy Development Text To Donate (7 Notes)

Check back at the end of each month for future updates and go to artofthecta.com to buzz about your favorite (or least favorite) calls to action. We also encourage you to leave any comments or Thumbs Up/Thumbs Down on those posts which you think are particularly effective or ineffective.

And, if you have or have seen calls to action that you want to see hit the buzz awards, please submit them!

2011 LA MMA Forum Wrap-Up

Wanted to post a quick wrap from the 2011 LA Mobile Marketing Association Forum, as Matt just got back with a number of great stories about the show.

First off is the caliber of mobile industry thought leaders at the MMA events. For those interested in mobile marketing, few conferences can offer access to 500+ cross-discipline, industry thought leaders. Our favorite part of this year’s forum was hearing top brands like Microsoft, Target and Jet Blue share their insights about what is and is not working in mobile.

Speaking of people sharing insights into mobile, Gene Simmons made his second mobile appearance in three months. He again espoused on his belief in the necessity of connecting mobile, online, print and other marketing platforms. It was also fun to see Los Angeles Mayor Antonio R. Villaraigosa stop by and encourage us to take in all of the mobile action taking place in LA (and to shell out some dough to support his city ; ).

Finally, congratulations are in order for Participant Media and TakePart. They won a bronze medal from the MMA to honor the Waiting for Superman campaign. You can view a gallery of the award winners here and we posted some pictures from the event below.

Next event this year is AppNation, November 30-December 1 in San Francisco. Hit us up if you are going to be in town and would like to meet up.

Waterfall’s Matt Silk and Participant Media’s Wendy Cohen, joined by Digimarc’s Craig Brandis (podium) and JetBlue’s Jonathan Stephen (far right)

Heavy hitters included Former Target Head of Marketing Barbara Hagen (left) and Microsoft Director of Product Management Mario Ribera (right)

Stats: Mobile Subscribers, SMS, MMS, Mobile IM, Mobile Email Through 2015

The other day I came across data from a report by Portio Research, Mobile Messaging Futures 2011-2015. I thought it would be fun to break down the data and see what (if any) conclusions we could draw.

The first stat that struck me was the number of mobile subscribers across five major global regions:

What strikes me about these stats is how flat each of the lines are (except for Asia- Pacific of course). What this means to me is that mobile penetration in not just the the U.S.A. (obvious), but also in other regions is nearing full capacity. It also means that, despite significant penetration to date, there are still a ton of non-mobile citizens in the Asia Pacific Region.

The next statistic that caught my eye is the number of mobile email users:

Looks like significant growth across all the regions through 2015. That said, being a math person, when I see two numbers I like to divide them (shout out to an accounting professor of mine). Here’s what the percentages look like when we divide number of mobile email users by number of mobile subscribers:

As you can see, mobile email majority penetration in the USA is coming up quick, as in next year (non-coincidentally I suppose in line with smartphone penetration stats). That said, Europe doesn’t even look to see majority mobile email percentage until after 2015 – despite being the second most mobile-email penetrated region in the world.

Let’s do the same exercise with the next stat listed in the study: Mobile IM. (For those curious, mobile IM is sending messages via a data plan as opposed to via the carrier network). Here’s are raw figures for number of users:

Dividing into number of mobile subscribers we get:

Similar trend as before, except mobile IM doesn’t look to hit majority for any region until 2014. Clearly, mobile email will become a crucially important marketing channel before mobile IM.

Next figures on the list are where things really start to get interesting: SMS and MMS. Here are the raw figures for both messaging types:

Notice that we switched from millions to billions as our graph unit. As we have pointed out before, SMS and MMS look to demonstrate significant growth in both APAC and North America through 2015.

What’s even more striking, at least in our opinion, is dividing these SMS figures into the mobile subscriber numbers. Here’s what you get:

I was surprised too when I first did the calculation. That’s right, according to Portio Research, SMS traffic through each mobile subscriber in North America will eclipse 10,400 (per year) by 2015. That’s up from 8,717 in 2011. And MMS through each North American subscriber in 2015? 381. This is to say that in 2015 the amount of SMS traffic per North American subscriber will be 27 times that of the amount of MMS traffic. Or that SMS traffic per mobile subscriber per month will be roughly 870, or 30 per day.

Mobile Marketing Fall Conference Update

It’s a busy (and fun) time of the year for mobile marketing: conference time. As we announced a couple weeks ago, Waterfall’s Matt Silk is presenting our Waiting for Superman case study at the Los Angeles MMA Forum tomorrow with Wendy Cohen from Participant Media. If you have questions for Matt and Wendy that you would like us to pass their way please let us know.

Last week we attended two conferences in New York City: Ad:Tech and Customer Engagement Technology World. Both focus on how technology can benefit marketers and marketing strategy. Here are some of the highlights from each show:

Ad:Tech

We love coming to Ad:Tech as it’s just a monster event for digital marketers. The exhibit hall was packed with attendees Tuesday and Wednesday (literally overwhelming), and we enjoyed meeting up with everyone at the various conference social events. Folks we caught up with included our friends at Mobile Messenger, Axciom, Engage121, Has Offers, MobileApp Tracking, Experience Advertising and Velti.

Between the “Mobile Marketing Zone” and numerous sessions and keynotes addressing mobile’s role in today’s marketing mix, mobile marketing once again resonated throughout this year’s show (if you’re interested have a look at Ad:Tech’s Mobile Guide).

QR codes were everywhere, but 100% only accessible to smartphone users. This was disappointing given that 3G in the exhibit hall was terrible. Would have been nice to have alternative ways to engage with the brands represented at the show.

Special thanks to Merkle for hosting an event at Hotel Gansevoort and Women in Wireless for their event at the Soho House.

Customer Engagement Technology World

Similar to the show in April, mobile is grabbing more and more attention for customer engagement marketers. Whether signage software or hardware companies, all are embracing the benefits of incorporating mobile calls to action. Some of the companies we enjoyed meeting included Pay-ease, Saddle Ranch Digital Inc., Nanonation, Omnivex and ComQi.

QR codes made an appearance on CETW’s exhibit hall floor as well (in addition to being included as a product offering by the signage companies). Was awesome to see companies building a way to connect users to the on-screen experience.

 

Evolution of The 4Ps of Marketing

The way mnemonic devices help people process and remember information fascinates me. I mean, I still remember small details about Kingdom-Phylum-Class-Order-Family-Genus-Species thanks to “Kings Place Cushions On Five Girls’ Seats.” I honestly feel like I could lecture on biological classification just by repeating my King Place Cushions line a few times.

[Quick side note for any biologists out there: I found myself trying to think about whether any other animal uses mnemonics. I think dogs using scents to remember where they’ve been is analogous. Is it? Any others?]

Back to the blog: the issue with memory recall via mnemonics is that memory vividness only applies to information we learned/discovered along with the mnemonic. We unfortunately don’t download brain software updates automatically (at least no virus risks!), so new learning about a mnemonic-ized concept seems harder to retain.

Take for example my biological classification example. I can’t remember for the life of me what else I learned about biological classification other than my 1992 classes and homework assignments during the discovery of Kings and Cushions. But I am positive that I did learn more, it just doesn’t have that mnemonic context.

Which bring us to the 4Ps. AKA, one of the best mnemonics ever. Using the 4Ps we can describe a complex concept (marketing) in just 4 words: promotion, place, price, product.

But, as some people are pointing out, perhaps the 4Ps are actually just a really cool mnemonic that has unfortunately passed its fifteen minutes of fame.

The basic argument is that three of the Ps are no longer relevant. Massively successful companies like Facebook, Google, and Zara spend/do nothing with regards to advertising (sorry Promotion). Two Blue Chip IPO companies from this year, LinkedIn and Pandora, are free to use (no more Price). More and more companies are pulling budgets away away from traditional outlets like television, print and radio, opting instead for all online (there goes Place). Product is the only thing that matters any more.

So can it be true? Have these 3 Ps really become irrelevant/extinct, when at one point they were three fourths of the most famous marketing mnemonic known to students nationwide?

In my opinion, the short answer is no. Apple has been pretty succesful and is revered for its promotional acumen. Price gaffes can still be hugely detrimental for business. And “online” is just too big to be one place (just ask any marketer juggling Social, Mobile, Blog, Email, Website, Mobile Website, SEO, SEM, etc.).

That said, I don’t think these 3 Ps as we originally learned them still work. Promotion is becoming much more tactical than strategic. Price has become more about business model (e.g. Freemium) than how many dollars and cents to charge. And place I think has become much more like a river than an ocean (i.e. less static, more targeted, more integrated/interconnected with other bodies of water – work with me). In short, these 3 Ps have evolved.

But, they still start with P. So for marketers relying on a mnemonic taught to them years ago – be warned. It’s time to update your assumptions. And for students studying up for their next big exam? I think you’ll be just fine.

Well, for now.

Government Mobile Marketing Industry Guide

Enormous opportunity exists for government agencies to take advantage of mobile. But tackling this endeavor without a roadmap can be overwhelming.

That’s why we put together our Government Mobile Marketing Quick6 LookBook. It answers three questions:

  1. Why government and mobile?
  2. What examples are out there that government marketers can learn from?
  3. What are best practices for government mobile marketing initiatives?

Click here to download this government mobile marketing guide. For more resources about government mobile marketing, we also encourage you to take a look at Art of the CTA for government-related social and mobile calls to action.

 

Mobile Marketing Web Tracker Enhances CRM For SMS To Mobile Web Campaigns

Here at Msgme HQ, we are constantly trying to figure out ways to pack more punch with our approach to mobile marketing CRM. As marketing communication continues to move more and more toward targeted messaging (as opposed to pray and spray blasting), brands, agencies and technology companies require tools to effectively engage and interact with their constituent/customer base.

One of the biggest communication focal points for our clients and campaigns we have seen in the marketplace is using SMS communication to drive mobile web traffic. People’s frustration is that SMS oftentimes could use some of the CRM-ification that makes email effective – in particular the ability to track links clicked within a message.

This is how Msgme Web Tracker came into existence. We figured out a way so that marketers could actually send unique links to each person that interacts with a campaign (as opposed to one standard link that everyone clicks on) – automatically.

“Cool!” we thought. Our next step was making it even better. Well, maybe activity on this link could instantly sync to a subscriber’s profile within a mobile marketing database. Why? Ultimately mobile marketing success comes down to the strength of your mobile database since success in mobile is maximizing customer lifetime value. So by syncing web clicks to a subscriber profile, you can understand how active your consumers are (helps you figure out when to send), what types of links they end up clicking (helps you figure out how to send), how often they click on links (when you should send again), etc.  The potential to be successful increases considerably.

One last thing: now that we had a unique-to-person link with activity that automatically updates to a subscriber profile, what was out next step? Automated messaging. As we mentioned, having more information about your subscribers affords deeper insight into a subscriber’s preferences. But that shouldn’t be the end of the line. Using the Msgme API framework, we were then able to automatically trigger messages or actions depending on those subscriber profiles.

Now that’s CRM! Take a look at our one page overview for more information. And if you come across any cool use cases of developing mobile applications using the Msgme APIs please let us know!

Art of the Call To Action

Think for the second about the meaning of the word “art.” On one hand you have “art” in a very graphical sense, as in “This drawing is a beautiful piece of art.” On the other, you have “art” in a philosophical sense, as in “Have you read Sun Tzu’s Art of War.” That said, both meanings overlap considerably. People in art galleries love philosophizing about inner meanings of how eyes move through colors on a wall. It’s not hard to picture military generals describing battlefield memories as if they were painting a canvas. It’s not so much a word with a dual meaning, but a word with one meaning that has multiple tones.

In the mobile marketing world, no where is this more true than a call to action (CTA). To achieve success, you need both a visually pleasing graphical design and a dynamite executed strategy. Creating a successful call to action truly is an “art.”

That’s how Art of the CTA came into being. Throughout our everyday mobile lives, we constantly come across mobile marketing calls to action, enticing us to engage with a brand. Art of the CTA presents all of these in one place, navigable so that we can share best practices, understand ineffective tactics and draw design inspiration from what falls easily and/or harshly on our eyes. The Art of the CTA site is meant for anybody looking to learn, experience – even have fun with mobile marketing.

Here’s a quick user’s guide to the site:

Tags: There are four tags for each call to action: industry,  placement, type, and communication channel. By clicking the more button from the home page, you will reveal additional tags you can use to filter the gallery. This way you can easily drill down on those CTAs that are most important to you.

Comments: for each CTA, there is an overview of what was a strong point and could be improved. These are opinions, meant more to be discussion starters than anything else.

Feedback: By clicking on an individual CTA (for example), you reveal the CTA detail page. From here you can add additional comments, and like/dislike each call to action. Each month these will be checked to see which calls to action are the top user picks.

Archive: By clicking on Archive in the bottom left corner, you can see a completely graphical display of each CTA. From there click on an individual image to see the full detail.

Submit Your Own: through the site, you can actually submit calls to action you find to the gallery. Any digital image of a CTA will work, whether website screen capture, cell phone picture, or whatever is easiest.

Again, the site is artofthecta.com. New calls to action will be added to the gallery each day so check back whenever you are looking for inspiration, ideas, things to avoid or just your call to action fix.

Mobile is a fascinating world filled with art – of both types – and we can all learn from each CTA we come across. So, tell us, what’s your favorite?